Privacy Policy
Marches Hot Tubs ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or use our services.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who We Are
Marches Hot Tubs
Email: info@marcheshottubs.co.uk
Telephone: 07828 272041
Website: www.marcheshottubs.co.uk
We are the data controller responsible for the personal information collected through this website.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Telephone number
- Email address
- Property address where services are required
- Details about your hot tub or spa
- Information you provide in enquiry forms or emails
- Booking and appointment details
- Payment information (where applicable)
- IP address
- Browser and device information
- Website usage information collected through cookies
How We Use Your Information
We use your personal information to:
- Respond to enquiries.
- Arrange quotations.
- Book servicing, repairs, relocations and maintenance appointments.
- Contact you regarding existing bookings.
- Provide customer support.
- Process payments where applicable.
- Improve our website and services.
- Comply with legal, accounting and insurance obligations.
- Prevent fraud and protect our business.
We only collect information that is necessary to provide our services.
Our Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Performance of a contract.
- Legitimate interests in operating and improving our business.
- Compliance with legal obligations.
- Your consent where required, including marketing communications.
Marketing
If you choose to receive updates or offers from us, we may occasionally contact you by email or telephone.
You may withdraw your consent or unsubscribe at any time.
We never sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Performance monitoring
- Visitor analytics
- Remembering your preferences
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings.
Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Website hosting providers
- IT support providers
- Payment processors
- Accountants and professional advisers
- Insurance providers where required
- Government or regulatory authorities where legally required
We only share information that is necessary and require third parties to keep your data secure.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including meeting legal, accounting and insurance requirements.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request erasure of your personal information where applicable.
- Request restriction of processing.
- Object to processing.
- Request transfer of your personal data.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Further information is available at https://ico.org.uk.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy policies or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Marches Hot Tubs
Email: info@marcheshottubs.co.uk
Telephone: 07828 272041